Fast. Friendly. Client-Focused. If that sounds like you, keep reading.

At AOS, every team member plays a role in our success and culture. We value curiosity, coachability, and an entrepreneurial mindset, paired with dedication, resilience, and high performance. We are big on collaboration, accountability, and exceptional client service. Most importantly, we’re building a positive, engaged, and supportive workplace where people genuinely enjoy showing up and doing great work.

We’re looking for an IT Support Specialist (Level 1) who loves helping people, enjoys solving problems, and takes pride in delivering outstanding support experience.

At AOS , we specialize in providing office technology and managed services to businesses of all sizes. Our mission is to help organizations boost productivity, streamline workflows, and manage costs with ease.

We apply technology to drive profit, productivity, and peace of mind for our clients. Through reliable solutions and top-notch customer service, we ensure our clients can focus on what they do best.

We hire with the future in mind. With limitless career growth opportunities, AOS is committed to fostering a dynamic environment where our teams are always challenged, learning from one another, and contributing to our collective success. If you’re excited to make an impact and grow with a forward-thinking, tech-driven team, we would love to meet you.

As our IT Support Specialist (L1), you’ll be the first point of contact for client IT support. You will help resolve everyday technical issues quickly, reduce downtime, and ensure every client interaction is positive, professional, and helpful. You will combine strong technical fundamentals with clear communication, empathy, and a service-first mindset.

What You Will Do

·      1-2 years of experience in IT support, help desk, or related technical role

·      MSP experience is a plus

·      Strong understanding of Microsoft 365, Windows environments, networking basics, and common business applications.

At AOS, you’ll be part of a collaborative, growth-oriented culture where your work truly matters. You will have the opportunity to:

You’re not just closing tickets here you are building relationships, developing your skills, and shaping the client experience.

Ready to grow your career while delivering fast, friendly, and exceptional IT support?

If you’re passionate about technology, eager to learn, and excited to help businesses succeed, we want to hear from you!

Please submit your resume and a cover letter explaining why you’re a great fit for the IT Support Specialist (Level 1) role at AOS.

We are an equal-opportunity, affirmative action employer. We value and welcome diversity and are committed to creating an inclusive environment where everyone feels they belong.

We are dedicated to providing reasonable accommodations throughout the recruitment and selection process. If you require assistance or accommodation, please don’t hesitate to reach out. We celebrate diverse backgrounds, experiences, and perspectives and encourage all qualified candidates to apply.